1. Return Eligibility
Customers may request a return within 15 days of delivery. Items must be unused, in original condition, and returned with all packaging, tags, and accessories intact for approval.
2. Return Period
All return requests must be initiated within 15 days from the date of delivery. Requests submitted after this period will not be accepted under our return policy.
3. Refund Processing
Once returned items are received and inspected, refunds are processed within a specified timeframe. Approved refunds are issued to the original payment method used during purchase.
4. Exchange Option
Customers may choose an exchange instead of a refund, subject to product availability. Replacement items will be dispatched after the returned item passes inspection.
5. Return Conditions
Products must be unused, undamaged, and in original packaging. Items showing signs of wear, misuse, or missing components may not qualify for return approval.
6. Non-Returnable Items
Certain items such as hygiene products, digital goods, and clearance items may not be eligible for return due to safety or promotional restrictions.
7. Return Shipping
Customers may be responsible for return shipping costs unless the product is defective or incorrect. Shipping policies may vary depending on the return reason.
8. Damaged or Wrong Items
If you receive a damaged or incorrect item, report it immediately. We will arrange a replacement or full refund after verification and confirmation.
9. Cancellation Policy
Orders can be cancelled before shipment. Once dispatched, cancellation requests will be treated as return requests after delivery under the standard return process.
10. Policy Updates
We reserve the right to update this Return & Refund Policy periodically. Changes will be reflected on this page and apply to future purchases.